At ZarlishGlam, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our refund and return guidelines carefully.
1. Eligibility for Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, unopened, and in original packaging.
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For cosmetics, products must be sealed and hygienic; opened or used cosmetic items cannot be returned due to safety reasons.
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Ladies bags and kids collection items must be in their original condition, free of damage or stains.
2. Non-Returnable Items
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Opened or used cosmetic products
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Items damaged due to misuse
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Sale or clearance items (if applicable)
3. How to Initiate a Return
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Contact us at [your email/contact number] within 7 days of delivery.
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Provide your order number, product name, and reason for return.
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Our team will guide you with return instructions.
4. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to your original payment method.
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Shipping charges are non-refundable, unless the return is due to our mistake.
5. Exchange Policy
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Exchanges are subject to product availability.
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If you wish to exchange an item, please follow the same steps as a return and specify that you want an exchange.
6. Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or we made an error.
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Please use a trackable shipping method to ensure your item reaches us safely.
Contact Us
For any questions regarding returns or refunds, feel free to reach us at:
Email: [your email]
Phone: [your phone number]
WhatsApp: [your WhatsApp number]
We are committed to making your shopping experience safe, easy, and satisfying!
